Sales and Refund Policy
Thanks for shopping at Phoenix Store (called "PIC Store" below). We appreciate the fact that you like to buy the cool stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
We fundamentally believe you will be thrilled with the products you purchase from the PIC Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.
For any product, simply return it with the original receipt (or gift receipt) and original packaging within 14 days of the date you receive the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. For returns to the PIC Store for cash, cash equivalent, and check transactions over $300, PIC will mail a refund check to you within 10 business days. Please note the following:
<> Opened phisical software cannot be returned if it contained a seal with the software license on the outside of the package and you could read the software license before opening its packaging. As an exception, you may return PIC-branded software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.
<> In case of electronical electronic software downloads and subscriptions to the ACL for webOS Program, you may return the ACL for webOS License bought within 14 days of the date you subscribed the license. However, you may not retain or otherwise use any copies of returned software.
To return a product purchased or inquire about a refund, please use the form at the Contact Us page.
Some PIC products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider.
Pricing and Price Reductions/Corrections
With regards to pricing, PIC reserves the right to change prices for products displayed at/on the PIC Store at any time, and to correct pricing errors that may inadvertently occur.
Should PIC reduce its price on any PIC-branded product within 10 calendar days from the date you receive your product, feel free to contact the PIC Customer Center at 1-302-468-6967 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact PIC within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events (such as Black Friday, Cyber Monday, and Thrifty Thursday...or others).
Order Acceptance/Confirmation For Online and Call Center Purchases
Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify PIC’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The PIC Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If PIC cancels an order after you have already been billed, PIC will refund the billed amount.
Shipping & Delivery
Please review the Delivery page to learn about how and when you will receive the products you purchased from the PIC Store. Since the actual delivery of your order can be impacted by many events beyond PIC’s control once it leaves our facilities, PIC cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.
The PIC Store sells and ships products to end-user customers only. You may not purchase products at the PIC Store for resale, and we reserve the right to refuse or cancel your order if we suspect you are doing so.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, PIC may have to limit the number of products available for purchase. Trust us, we’re building them as fast as we can. PIC reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when PIC confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, PIC will cancel the order and refund your purchase price in full.